Make Use of the Customer Support
In an online casino, you can access the customer support in various ways. The recommended casinos introduced on this site all have very thorough customer support, so don't hesitate to make use of it for any questions you may have.
The customer support office of Inter Casino. On the walls are painted playing cards, and there are clocks on the furthest wall showing times from various locations of the world.
When is customer support useful?
Below are some examples of what customer support can help with.
- "I don't understand how to buy chips or withdraw winnings."
- Customer support usually has manuals to provide you with details on how to make deposits and withdrawals. Customer support is helpful in any clarifications of deposit and withdrawal the methods.
- "I tried to deposit with a credit card, but I was denied by the card issuer."
- The cards that can be used changes over time. Sometimes the customer support has a list of credit card issuers that work on the casino cashier.
- "I want to change my registered information, such as the bank account to withdraw winnings."
- The customer support can change the information over the phone, or inform you of how you can change the information.
- "I want to know the 'withdrawal requirements' to withdraw my bonuses."
- The customer support will explain the requirements in detail.
- "How much of my bonus requirements have I cleared?"
- The customer support can tell you how much of the bonus requirements you have cleared, or how much more you need to play in order to fulfill the requirements.
- "I want to receive a bonus!"
- The customer support can tell you of upcoming bonus opportunities. Or, if you are a good customer, you may even be given a special bonus!
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How do I access the customer support?
There are a number of ways to access customer support. Some of the methods are not provided depending on the online casino. Please check the official website.
- Email customer support is provided by all online casinos. However, you need to allow some time to receive an answer.
- Most online casinos offer toll free numbers to call them for customer support.
- You can use fax to send the personal identification documents for withdrawals. However, emailing scans or digital photos of the documents is easier and more recommended.
- Chat inside the casino software
- Some casinos allow you to chat to customer support staff directly inside the casino software. However, sometimes the support staff is busy, and you need to wait until they are available. This is a convenient method to receive an answer right away.
- Chat on the official website
- Some websites of online casinos offer live chat support directly on the site. This is a convenient way to ask about how to install the software, etc.
The customer support is your direct contact into the people behind an online casino. You can tell a lot about the operation standards of the casino by how the customer support handles your questions.
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Experience reports on customer support (Blog)
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